Information Technology Assistant

Amna Atif

IT Support · Web Development · Systematic Troubleshooting

Riedstadt, Germany · Born 22 June 2004
01

Profile

Goal-oriented Information Technology Assistant with solid knowledge of 1st- and 2nd-level IT support, user assistance and systematic troubleshooting.

Practical experience from an internship at Meyerthole Siems Kohlruss (MSK) in IT documentation, quality assurance and issue resolution. Service-oriented, eager to learn and motivated to support customers and teams in an IT helpdesk environment.

02

Skills & Knowledge

Programming

JavaPythonC++Go JavaScriptPHPHTML/CSS

Systems & Tools

LinuxAndroidMySQL Microsoft OfficeDatabases

IT Support

1st/2nd-Level SupportDebugging TroubleshootingIncident Management IT DocumentationQuality Assurance

C++ certificate obtained

03

Experience

IT Internship / Software Development

Meyerthole Siems Kohlruss (MSK) - Cologne

  • User support and issue analysis: receiving, analysing and resolving technical problems
  • Troubleshooting and incident management using systematic fault analysis
  • Creating clear IT documentation and user guides
  • Structured testing for quality assurance

Information Technology Assistant (ITA)

Rheinische Akademie - Cologne

Focus areas: software development, operating systems (Linux), databases and mathematics

Extended Secondary School Certificate

Gesamtschule Emsland - Lingen

04

Projects

05

My Goals

🎯

IT Helpdesk & Support

Start as an IT support specialist in 1st- or 2nd-level support - assisting users, solving problems and helping teams work efficiently.

🌐

Web & Software

Continue developing personal web projects and deepen my knowledge of modern technologies, from frontend to backend.

🔒

IT Security & Cloud

Build practical foundations in IT security, cloud technologies and home networking through continuous learning and hands-on projects.

🤖

AI & Automation

Develop and use personal AI workflows productively, applying technology in a meaningful way rather than only consuming it.

06

Interests & Hobbies

Interests

  • Home networking projects & AI tools
  • Programming small web projects
  • IT security (basic interest)

Hobbies

  • Building AI workflows and learning cloud and networking fundamentals
  • Fitness, logic puzzles and trips into nature
  • Reading non-fiction and technology books
07

Contact

Open to internships, working student positions and entry-level opportunities in IT - I would be happy to have an informal conversation.